What I Do.

Salesforce CRM

I am a subject matter expert on the capabilities of Salesforce technology and innovation, including how it can integrate with the wider stack to solve complex business challenges across sales opportunity creation,  marketing campaign management and service efficiencies.

What I can do with Salesforce;

  • Design, Problem solve, Administration, Automation, Adoption, 360 customer view, Integration, Sales Cloud, Pardot, Service Cloud, Marketo.

What I’ve learned;

  • My Trailblazer profile
  • Implementing an Analytics Strategy for the Sales Cloud STR-301
  • Administration Essentials for New Admins ADM-201

Digital Delivery & Marketing

As a Digital Product Owner I support and execute digital strategies to improve customer experiences, drive sales and deliver value for the business.

What I can do;

  • Work with senior stakeholders, workshop facilitation / ideation, lead cross-functional teams, explore different ways of doing things, make priority and delivery decisions, build quality, and more.
  • Manage digital activity involving projects, campaigns and BAU including – web, nurturing & email and search.

Data & Analytics

Data, Analytics and insights have always been a core part of the the digital solutions I’ve work on. Data is everywhere, Big or Small but where I’ve been able to deliver the most value is by creating solutions which combining all data points to gain as single view of the customer and then to leverage this view to create business growth.

What I can do;

  • Drive curiosity and adoption, Integrate, Informatica, SQL, Visualize, Tableau, PowerBI, test and learn.